Flight Ticket Cancellation & Refund Policy

Flight Ticket Cancellation Policy

If you need to cancel your flight ticket, you can do so by logging into your account on our website or reaching out to our customer service team. Refund eligibility depends on the type of ticket purchased and the cancellation timing:

Non-refundable tickets : You may be eligible for a partial refund if cancelled within a specific time frame before departure.

Refundable tickets: You may receive a full refund, minus any applicable cancellation fees.

Please note that some tickets may not be eligible for cancellation or refund. Additionally, airline-imposed fees are non-refundable, and any modifications to your ticket may incur additional charges.

Flight Ticket Refund Policy

If your flight is cancelled by the airline, you may be eligible for a refund. A full refund will be provided if cancellation is communicated at least 48 hours before departure. Refund amounts are subject to the airline’s policies, and our team will assist you in processing the request.

Some airlines may offer alternative travel options or vouchers instead of a refund. If this happens, we can help you with rebooking or using the voucher.

In cases where flight cancellations or delays occur due to external factors such as weather conditions or natural disasters, refunds or compensation may not be available.

Our service fees associated with the original booking are non-refundable. Refunds depend on the suppliers, and once approved, they may take 60-90 days to reflect on your credit card statement. Suppliers may also charge penalties for refund processing.

Refund fees apply per ticket per traveler and are only charged if a refund has been approved by the supplier or a waiver has been granted. If a refund is not processed by the supplier, we will refund any processing fees we charged but not the service fees associated with the original booking.

Stay Informed with Eazy Trails Travel Updates

Enjoy a seamless travel experience with Eazy Trails . Our Travel Itinerary & Travel Alerts service keeps you updated on any last-minute changes to your trip.

Get real-time notifications about gate assignments, flight delays, or schedule changes.

Choose to receive updates yourself or designate another person to stay informed.

Alerts are sent via email or text message, ensuring you remain updated at all times.

If you assign travel alerts to another person, we collect only essential contact details for smooth communication. We prioritize your privacy and handle personal data responsibly.

Ensure that any designated recipient has provided consent for their personal information to be used for this purpose. Your convenience and peace of mind are our top priorities.

Your Privacy Matters: Notice to Illinois Residents

At Eazy Trails , we are committed to protecting your privacy, especially for residents of Illinois. Under Illinois law, you have the right to request information about how we share Personally Identifiable Information (PII) with third parties for marketing purposes.

The Illinois “Shine the Light” law gives Illinois residents the option to opt out of certain disclosures of PII for marketing.

Additionally, the Illinois Consumer Privacy Act (CCPA) grants you the following rights:

Request details about the types of personal data we collect.

Inquire about the categories of personal information shared for business purposes and the third parties involved.

Opt out of the sale of your personal data at any time.

We strictly adhere to privacy protection laws and ensure transparency regarding your rights and how we handle your information.

Complaints

Your feedback helps us improve our services. If you have any complaints or suggestions, please reach out to us using the contact information below.

For Illinois residents, complaints can be directed to the Complaint Assistance Unit of the Division of Consumer Services of the Illinois Department of Consumer Affairs . Residents of other states should check with their local consumer protection agencies for assistance.

Your input is invaluable in helping Eazy Trails enhance our services. Thank you for trusting us with your travel needs.